You can search for specific Job Tickets by using the filters in the real time search function. 

 
  1. Click on Tickets (light blue) in the local Job Tickets sub menu. A table listing all the existing Job Tickets in the system is now generated. 
  1. To filter your search, select the desired search parameters by using the search buttons above the text editor:

a)     Status: 

All
Open
Pending
Closed

b)     Employee: 

All
(select other employees)

c)     Category: 

All
General
(select other categories)

d)     By: 

ID (job ticket number)
Text (type desired keywords in the neighboring text field) 

Note that your search results update automatically as you alter your search parameters. 

e)     No. of Tickets:

You can select the number of Job Tickets displayed on each page. Navigate forwards and backwards between pages by clicking on the light blue Newer and Older arrows below the table displayed. 

 

  1. Click on the table row for the desired Job Ticket in the table to open the ticket. The selected Job Ticket now opens up. You can now write a comment in the text editor, attach files and change the priority status of the Job Ticket.

 

  1. When a Job Ticket opens up, a stack of tabs containing previous messages emerges below the text editor with the latest comment on top. Just click on the desired tab to open the comment or download attached files. 

 

  1. If files were attached to a message, simply click on the light blue attachments at the bottom of the message pallet. Depending on your browser the attachments can be opened in the browser by clicking on them or downloaded by right clicking and saving the file.